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STACEES

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If you have any questions before making a purchase,chat with our online operators to get more information.

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14-DAY RETURN POLICY

If you are not fully pleased with your order, we are here to assist. Most items sold on STACEES may be returned for a refund within 14 days upon receiving your order if they meet all applicable return requirements listed below.

Conditions for Return

You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return & refund process as soon as you can.

Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

To be eligible for return & refund, the item must be in its original state. We will not accept the return of used, worn, washed, altered, or damaged goods. Please ensure that you leave the original tags on the items if you wish to return them.

AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

When you ship your return to us, please ensure that you keep your shipping receipt and tracking information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during shipping.

Once you receive an item that you think is defective, damaged, or wrongfully shipped, please take images of the original package. This will help us fast-track the processing of your return, partial refund, or full refund.

Once we receive your returned goods, we will inspect your order and notify you that we have received them. Once your return is processed and approved, we will initiate the refund process via the original payment method. Depending on your card issuer's policies, you can expect to receive your credit within a few days.

How To Initiate A Return

Sign in to your STACEES account, If you do not have an account, please "Register" on our website with the email you used to order.

Create a ticket

Find 'My Orders', select the order you want to return, and then click' Ticket Service '.

SUBMIT RETURN INFO

Select the item(s) you would like to return and specify the reason, condition, resolution, and proceed to submit.

email reply

Once you have successfully created it, we will respond to you via email within 24 hours. Please check your email.

Return approved

If your return is approved, we will provide you with an address. Please return the item as soon as possible.

REFUND THE ITEM(S)

When we receive the package and check it is normal, we will return the money to your original account.

START A RETURN

STACEES

14-DAY RETURN POLICY

How To Initiate A Return

General Return Policy